Having been away from the game for quite a while now, and since then even aquired (for free 8) a PS2 and sampling some of the games I missed while in SWG land, it was pretty cool back in the day. These days the 'best' games I can normally bound through in 2 weeks tops, and I don't get more than 2 hours in any single gaming session. I just beat Kingdom Hearts 1 & 2 with my daughter in about a month of playing 3 hours a week and a bit more on weekends. She has friends who have the game (one of whom is 17) and they still have not beaten it.
Thus, I think the game lost it for me when it went from a multilayered challenge to an off the shelf follow the tutorial (I liked the tutorial BTW) and you understand 100% of the game. The problem was not that there were too many options, there were too many useless options. And they took too long to finish to find out how useless they were. At least in the days of buffs though, even your useless dudes could go help kill a Krayt or die seconds later than the more useful classes on a corvette.
I actually miss the game quite a bit sometimes, but mostly because of the social network the challenging game required. The game was tough when people were not around, but it was fantastic when there were. I can't really count the number of times in the 'real world' you can get 30 people together to do something (perhaps drink 8), yet we did it many times on a virutal teamspeak server.
So what the game lost, was critical mass. What they tried to get back was critical mass. If not numbers, that a fiercely loyal following can make do! If they ever come out with a 'part timer' package at about $5 a month, I would strongly consider washing off the wookiee, seeing if I was still full of cybernetics and had any worldly possessions left. Here's hoping!