No guild bank?

Sabers,

Apparently Bioware Customer Service does not think we ever had a guild bank. Below is the email I received and my response.


Star Wars: The Old Republic Customer Service wrote:
> Greetings Travis,
>
> I am Protocol Droid G1-S3, Human-Cyborg Relations.
>
> I am sorry to inform you that we have been unable to verify that your guild had a bank before transfering server. As such we will be unable to grant you a guild bank.
>
> Thank you for your patience and understanding, and we apologize for any inconvenience this issue may have caused.
>
> Should you require assistance with any other issues, please do not hesitate to contact us again.
>
> Galactic Support is our specialty…
>
> Sincerely,
>
> Protocol Droid G1-S3 (aka Paul) /
> Star Wars ™: The Old Republic™/ Customer Service


Sir,

I'm sorry, but that is unacceptable. I have been a paying member since the beginning of the game, have a re-occurring subscription, and bought the collectors edition. My guild and I spent 7 million in game credits setting our bank up and I would like it reinstated.
Attached is the screenshot.

Thank you for your time.

So sabers, keep it professional and honorable, but let's all make our displeasure known. I'd rather not have to spend all those credits again. Would you? The original ticket number to reference is #5601909.

I'll admit to piggybacking my gripe with the naming policy. Here's what I submitted.

Our guild was instructed to remove all items and credits from the guild bank on another server that was indicated as a "source server." We were instructed to disband the guild and submit a ticket to move the guild bank to another server. Now, despite having screenshots and evidence of the existance and status of our guild, we are being told that there is no record of that guild bank. Further, due to this enforced server move, character names that I took time off from work and purchased 2 "collector's edition" packaging to access the game sooner tp reserve that information, my name was not reserved on the "target server" despite the account that has that name is inactive. Please do not send me another response stating that there is nothing you can do and you apologize for this convenience. Please indicate directly how you will compensate both myself and our guild for this complete and utter failure in customer service and the loss of items of both personal and tangible value. In a global economy such as ours and with new subscriptions severely lacking, customer service is what makes or breaks a firm. I hope my faith in the firm's ability to resolve this issue does not disappoint me. Original ticket # 5601909, 5599868.

After receiving many tickets from pissed off assholes, they decide it would be best to give the assholes what they want. We now have all 4 guild tabs back.

Yes, thanks to everyone who sent in complaints. Our guild bank is back and working as it was. Feel free to take what you need, and contribute when you can.